As our symbol of authenticity, STAR is the cornerstone of our official merchandise collections. STAR is an NFC technology that we've embedded into some of our products — in the shape of a star! STAR gives you the ability to make real-life connections and experiences both inside and outside of Sky. Each STAR comes with a unique feature based on the item’s design allowing you to scan it with your compatible device to activate fun in-game features.

각 STAR 기능에 대한 세부사항이나 미리보기는 thatskyshop 공식 홈페이지나 SNS에서 발표됩니다. STAR의 사용 횟수에는 제한이 없으나, 한 번 사용할 때마다 쿨타임이 부여됩니다. 사전 공개되는 세부사항이나 미리보기는 개발 중인 기능에 대한 설명이므로, 최종 기능은 바뀌거나 조정될 수 있습니다.

아니오. STAR은 현재 Sky 계정과 귀속해제/재귀속할 수 없습니다. STAR을 처음 활성화시키면 해당 STAR 제품을 Sky 계정에 영구 귀속할지 묻는 팝업창이 나타난다는 사실을 알려드립니다. STAR을 한 번 활성화시킨 후에는 해당 계정이 STAR의 고유한 사용자가 됩니다. STAR는 최초 귀속과정이 완료된 후 다른 계정으로 옮길 수 없습니다.

Infinite amount, you can even bind multiple pins of the same type. The exception is for the "You and I" Pin, which you will need to finish linking it to a friend before binding a new "You" or "I" Pin to your Sky account. See "Can I bind multiple 'You and I' Pins to my account" for binding new "You and I" Pins.

Yes. If you have linked with friend(s), you can always unlink in the game. Please note if you unlink an already linked pin - you would then first have to link it again before you can bind another "You" or "I" Pin. See "Can I bind multiple 'You and I' Pins to my account" for binding new "You and I" Pins.

Yes. The other player(s) would need a bound and unlinked "You and I" Pin opposite yours on their Sky account to pair with you, i.e., if you own an "I" Pin, the other player would need a bound and unlinked "You" Pin to pair with you.

Yes, with limitations. Players can only bind one type of the "You and I" Pins, i.e., if the player first bound a "You" pin, the player can only bind "You" pins in the future. You would also need to finish linking the first pair before binding a new "You" or "I" Pin.

Yes! Players will need to finish linking the first pair before moving on to the second pair. In an event where you two want to unlink, all your linked pins would be unlinked. You would then need to link all your existing pins first before binding new "You and I" Pin to the account.

STAR is compatible with iPhone 7 or later iPhone models and Android NFC enabled devices. We recommend testing the usability of your device's NFC before buying NFC embedded products. You can also scan the STAR on a compatible device then switch to continue playing on an iPad if both devices are logging into the same Sky account.

네, 글로벌 서버 업데이트 이후 곧 중국 본토 서버에서도 호환 가능한 기기를 사용하여 STAR를 사용할 수 있게될 예정입니다.

대부분의 STAR 제품은 글로벌 서버 계정 1개, 중국 본토 서버 계정 1개, 베타 서버 계정 1개에 동시에 귀속시킬 수 있습니다. 서버마다 STAR 이용이 가능해지는 때는 서로 다를 수 있으며 새 STAR 기능이 업데이트 될 때마다 서버 업데이트가 필요합니다.

STAR 기능이나 세부사항은 향후 조정될 수 있습니다. 텔레포트를 지원하는 STAR 기능은 안식처에서 별자리를 이용하여 텔레포트하는 것과 같은 효과를 가집니다. 본인 또는 친구가 텔레포트를 지원하지 않는 특정 구역이 있을 겅우 텔레포트 기능은 비활성화됩니다.

NFC 기능을 가진 STAR 제품을 보유하면 STAR 회원이 됩니다. 더 많은 정보를 기다려주세요!


Yes, there will be more products in the future. We will announce when new products come out in the future. Please follow our social media accounts to stay updated. 

thatskyshop.com is the ONLY official Sky merchandise shop. Please look for TGC holographic laser stickers or use STAR feature (NFC tag) to ensure authenticity. We are not responsible for any merchandise outside of the official website. If you encounter any other stores selling "Sky merchandise", please report to littleoreo@thatskyshop.com.


사전주문 기간에는 누구나 향후 Sky 공식 MD를 구매할 수 있습니다. 저희는 이 기간 동안 주문을 수집하여 정해진 양만큼 상품을 제작합니다. 결제 시 판매세와 배송비를 포함한 전액이 청구됩니다. 관세 및 세금은 통관 중 발생하며 고객께서 부담하셔야 합니다.

현재 모든 제품은 사전주문으로 제작되며 한정된 기간 동안 한정된 수량으로 판매합니다. Sky의 추억을 보관할 수 있도록 주문 기회를 놓치지 마세요!

The Pre-order Closing Date is the last day to put in an order before thatskyshop starts production with our manufacturing partners. However, demand can be very high on certain items, and items may sell out before the Pre-Order Closing Date due to manufacturers' capacity. Closing Dates are subject to change for any reason as dictated by either the distributor and/or manufacturers.

Pre-order period may vary from Flash-Sale to a few weeks. Keep an eye out for the Pre-order Closing Dates to make sure you don't miss out!

사전주문은 취소 및 환불될 수 없습니다. 모든 사전주문 구매는 최종 주문으로 이어진다는 점을 알려드립니다. thatskyshoop은 여러분께 가장 기억에 남을 Sky 경험을 선물해드리기 위해 노력하고 있으며 함께해주시는 여러분께 매우 감사드립니다. 만약 해당 정책에 관해 문의사항이 있다면, 주문 전 littleoreo@thatskyshop.com 로 이메일을 보내주십시오.


At the moment, we accept Visa, MasterCard, Amex, JCB, PayPal, Apple Pay, Google Pay, Alipay, WeChat Payment, and Union Pay. Once the payment is successful, you will receive an email notification from thatskyshop. Please note that JCB Payment and Apple Pay are currently only available in the United States. Thatskyshop is reaching out to Konbini and Line Pay for customers in Japan and Kakao Pay for customers in South Korea. We will announce the payment method updates on #thatskyshop social media.

Please select "NihaoPay" as the payment method during checkout, then you can choose from Union Pay, WeChat Pay, or Alipay. Please use a computer browser instead of a mobile phone browser if you want to check out with WeChat Pay. Please use your mobile phone to scan the QR code shown on your computer browser to complete the payment.

저희는 사용자 편의를 위해 여러 통화를 표기합니다. 모든 주문이 기능적인 이유로 실제로는 미 달러(USD)로 처리 및 결제된다는 점을 알려드립니다. 이는 복잡한 과정을 줄이고 결제 시 안정성과 효율성을 보장합니다. 또한 단일통화 결제를 통해 여러분께 더 안전하고 보호된 환경을 제공해드립니다.

실시간 시장 환율 + 환전 수수료 2%(일본)/1.75%(영국, 아일랜드, 스페인, 독일)/1.5%(그 외 국가 및 지역, Shopify Payment 책정)

결제 과정에 문제가 있다면 Apple Pay, PayPal, Google Pay 및 카드사에 문의하시는 것을 권장드립니다.

짧은 시간 동안 여러 번 결제시도를 하지 말아주십시오. 여러분의 은행이 거래를 늦추거나 모든 거래를 일시적으로 동결할 수 있습니다. 최소 24시간 후에 다시 시도해주십시오. 신용카드/체크카드에 문제가 있거나 계좌가 비정상적인 활동에 연관되었을 수 있습니다. 만약 결제 실패가 카드사의 거래 제한에 관한 약관과 관련이 있다면, 해당 카드사에게 직접 문의하시기를 권장드립니다.

Please allow for up to two hours for the system to send you an email confirmation. It might be in you Spam or Promotions. If you still don't receive your emails after two hours, you might have put in the wrong email address. Please contact Little Oreo at littleoreo@thatskyshop.com as soon as possible, and we will do our best to accommodate your order. thatskyshop is not responsible for email information that was entered incorrectly.

Friendly Reminder: In most cases where your payments aren't successful, the transactions are listed as "pending transaction" on your bank account. It usually takes around 2-3 business days for that pending transaction to be canceled and the money refunded. Dates may vary for different banks. 
Please be assured thatskyshop doesn't charge you if your order(s) weren't successful. If your bank doesn't refund you, we highly recommend that you contact your bank first. For any additional inquiries, please email littleoreo@thatskyshop.com, and we will do our best to help!


Pre-order for a release date in March 2021. Items are shipped shortly after release. Delivery time may vary depending on carriers and shipping locations. Due to the current pandemic, please allow extra time for customs clearance and carriers to deliver your package. Please allow for additional time during holiday seasons. Please be advised that if you placed an order containing multiple items, the entire order won't be dispatched until every item is produced and inspected for strict quality control.

We offer "FREE SHIPPING OVER $70" for purchases over $70 in a single checkout for countries/regions within 
Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong Special Administrative Region, Hungary, Indonesia, Italy, Japan, Luxembourg, Macau Special Administrative Region, Malaysia, Netherlands, Norway, Philippines, Poland, Singapore, Slovakia, Slovenia, South Korea, Spain, Taiwan Region, Thailand, United Kingdom, United States, and Vietnam. 

배송 전에 잘못된 주소를 입력하셨거나 주소가 바뀌었다면, littleoreo@thatskyshop.com에 최대한 빨리 문의해주십시오. 여러분의 변경 사항을 반영하기 위해 최선을 다하겠습니다. thatskyshop은 잘못 기입된 배송정보를 책임지지 않습니다.

Unfortunately, we don't offer return for our products. Our production goal is to obtain as accurate as we can the count of Pre-orders so that we can offer high quality products and eliminate production waste. If you are experiencing problems with your order (missing or damaged items, etc.), please contact littleoreo@thatskyshop.com.

Sky Fans Related

리틀 오레오는 Sky 캐릭터 중 하나입니다. 오레오는 thatskyshop 풀타임 직원으로 근무하고 있지만 Sky 및 공식 SNS, www.littleoreo.com에서도 만나보실 수 있습니다.

오레오는 Sky에서 높은 인기를 끌어 Sky 캐릭터와 크리처 중 첫 번재로 고객 서비스 담당자가 되었습니다.

여러분의 의견을 듣기 위해 설문을 보내거나 대회를 열 계획입니다. thatskyshop에서 어떤 상품을 보고 싶으신지 알려주세요!

저희는 Sky 팬 여러분과 함께 성장하는 작은 팀입니다. 여러분의 창의적인 아이디어를 기대하고 있으며 온라인 및 오프라인에서 특별한 경험을 선물해드릴 수 있기를 바랍니다.

If you need assistance with anything regarding Sky: Children of the Light game, such as technical or account related issues, our game developing team will be more than happy to help. If you would like to give feedback regarding in-game features, please join the official Discord community! The Sky Customer Support team can be best contacted in-game through the widget on the top right hand corner with the Support button. To join Sky's Discord server, you can follow this link here https://discord.com/invite/thatskygame

Yes. We encourage our players to create and share fan made content with their friends, family, and especially the Sky community. We see this as an opportunity for everyone to share and express their Sky experience with others, and we love to see all the amazing things people create. For for details please visit https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=legal&f=can-i-share-my-fan-art-and-other-sky-inspired-works.

Fan-made art and products can be created and distributed for non-profit only. It must also be made clear that the content is not official TGC merchandise in all places it is available. Such content cannot be used for any purpose or promotion of anything that is not related to the TGC source IP.  For more details please visit https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=legal&f=can-i-sell-fan-art-and-other-sky-inspired-works.

Last updated on November 25, 2020. We reserve the right, at our sole discretion, to update, change, or replace any part of these FAQs by posting updates and changes to our website.
If your question is not listed or you may need more help, please email littleoreo@thatskyshop.com. Please expect a response within 2-3 business days and response may delay during peak time.