STAR
STAR是利用NFC技术为部分周边提升可玩性的功能。它们以星星的形状嵌入在周边中！STAR功能的设计初衷是为了加强光之子们在游戏和现实生活之间的联系。每个STAR都有一个基于该周边的独特功能。使用兼容设备， 扫描激活STAR在游戏中的有趣功能吧！
We will announce initial details and previews of upcoming STAR功能 的初步细节和预览。请注意，这些公布的内容只是开发过程中的预览，最终的功能可能会有变化。
STAR功能与iPhone 7或更高版本兼容，但在iPhone机型中最理想的是iPhone 8或更高版本的机型，并需要iOS 13或更高的软件版本。目前，没有支持NFC功能的iPad。STAR功能也与大多数安卓NFC设备兼容。由于市场上的安卓设备种类繁多，我们不能提供一份完整的兼容设备清单。我们建议在购买NFC嵌入式产品之前，测试您的设备的NFC传感器的灵敏度。与塑料交通卡等日常NFC用途相比，黄铜比例高的STAR产品将需要灵敏度更高的NFC传感器和更紧密的接触。带针的STAR徽章与在顶部带有NFC传感器的手机使用效果更理想。另外，您可以在兼容的设备上扫描STAR后，使用任何其他登陆了同一Sky账户的设备（如：iPad）继续游玩。
Please visit our “如何正确扫描STAR” page.
"Stack Error”/“Tag Connection Lost "是一个比较常见的问题。造成问题的主要原因包括NFC传感器的灵敏度低、扫描时间短/不稳定，或移动/扫描手势错误。与塑料交通卡等日常NFC用途相比，黄铜比例高的STAR产品需要更高灵敏度的NFC传感器和与传感器更紧密的接触。早期兼容型号、翻新设备和/或假冒设备上的NFC传感器可能存在不稳定因素或有缺陷。您可能需要多次试验才能成功扫描。如果问题反复出现，请您尝试使用另一台或更新一代的NFC兼容设备进行扫描。
无限次！STAR的使用没有次数限制，但是在两次使用之间会有一定冷却时间。
无限个。然而，成对的徽章（包括“你我成双”徽章和“知己”徽章）中有一例外。您需要完成第一个徽章与朋友的链接后才能绑定第二个同款徽章。
可以，但有限制。您只能绑定一种类型的“你”或“我”徽章。换言之，如果您第一次绑定的是“你”徽章，今后只能绑定更多的“你”徽章。在绑定新的“你”或“我”徽章之前，您也需要完成现有徽章的链接配对。以上信息同样适用于“知己”徽章。
可以的。您需要将现有的徽章链接后，再进行新徽章的绑定与链接。以上信息同样适用于“知己”徽章。
不可以。STAR目前不能与账户解除绑定/重新绑定。当您第一次激活STAR时，系统将向您确认是否愿意将此STAR产品与您的Sky账户永久绑定。绑定将授予您对该STAR产品的独家访问权。初次绑定完成后，STAR不能转移到另一个账户。
Unfortunately, two pins of the same kind share the same cooldown time in-game. You are welcome to bind multiple pins of the same kind to your account, however, you won't be able to use them until the cooldown time has elapsed.
Yes. You can always unlink your linked friend(s) in game. Please note, you will need to link the unlinked pin(s) again to friend(s) before binding a new pin of the same kind. For more information on binding paired pins, please take a look at "Can I bind multiple You and I Pins to my account?".
可以的。您的新朋友需要在账户中绑定一个与您相对的、未链接的“你”或“我”徽章来与您配对。例如，如果您拥有一个“我”徽章，试图与您绑定的朋友则需要一个已绑定且未链接的“你”徽章来与您配对。以上信息同样适用于“知己”徽章。
Most STAR products can bind with one Sky account on the Global Server, one Sky account on the Mainland China Server, and one Sky account on the Beta Server. Server support arrives at different times and server updates are needed for every new STAR feature update.
中国大陆服务器预计将在2021年夏季支持STAR功能。（请使用与STAR兼容的设备体验该功能。）
STAR的相关功能和细节可能会有改动。某些STAR功能无法在类似行动被禁用的特定地区使用。例如，STAR传送功能在无法传送的地区被禁用。
产品
Yes, there will be more products in the future. We will make announcements on @thatskyshop social media accounts when new products become available. Please follow our social media accounts to stay updated.
thatskyshop.com is the ONLY official merchandise shop for Sky: Children of the Light. We are not responsible for any merchandise outside of the official website. If you encounter any other stores selling "Sky merchandise", please contact us to protect our community.
我们非常重视您的反馈。过去发布的周边可能会随着未来周边的预购活动回归，或者以快闪销售的方式回归。请关注@thatskyshop社交媒体账户以获取最新资讯。
您可以自行清洁您的Sky首饰。请将少量中性清洁剂溶解在温水中，用软毛小刷蘸取溶液轻柔刷洗首饰。刷洗干净的首饰需要用温水冲洗，去除清洁剂的残留，随后用柔软的干布轻轻吸去水分。详情请参考 这里 for more instructions!
预购
The Pre-order period is the window for everyone to purchase the upcoming Sky merchandise. We then count you in for our manufacturing process! Full payment including sales tax and shipping costs is charged upon checkout. Duties and taxes may incur at customs and are the responsibility of the customer.
预购截止日是thatskyshop接受订单的最后一天。随后我们将与合作制造商开始周边的生产。由于部分商品需求火爆，受限于制造商的生产能力，部分商品可能在预购截止日前售罄。预购截止日期可能会因分销商和/或制造商的原因而改变。
The duration of Pre-order periods may vary from Flash-Sale to a few weeks. Keep an eye out for the Pre-order Schedule on our @thatskyshop social media account to make sure you don't miss out!
Pre-orders may not be canceled or refunded. Please be advised that all Pre-order purchases are made to order and final. We are dedicated to bringing you the most memorable Sky experience and appreciate your commitment to be on this journey with us. Should you have any questions regarding this policy, please contact us before submitting your order.
付款
At the moment, we accept Visa, MasterCard, Amex, JCB, PayPal, Alipay, WeChat Payment, Affirm and Union Pay. Once the payment is successful, you will receive an email notification from thatskyshop. Please note that JCB Payment and Affirm are currently only available in the United States. For checkout with Affirm: If one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before all items are shipped. KOMOJU Payment is available at jp.thatskyshop.com.
请在结账时选择“NihaoPay”作为支付方式，随后您便可以选择 银联、微信支付或支付宝作为支付方式。我们建议您使用电脑浏览器进行微信支付，以便用手机扫描二维码。
We have multiple currencies displayed for your convenience. Please be mindful that all orders on thatskyshop.com are still processed and paid in USD currency to ensure the stability and efficiency of the checkout process. The single currency processing system also enables us to provide a higher level of security and protection for our customers. If you wish to check out using JPY, please visit 这里.
日本的实时市场汇率+2%的货币转换费；英国、爱尔兰、西班牙和德国为1.75%；所有其他国家和地区为1.5%（货币转换费由Shopify Payments收取）。
thatskyshop与PayPal或任何信用卡公司及银行无关。我们建议您先联系相应的支付处理公司或信用卡公司及银行，以解决处理您的付款问题。
请避免在短时间内多次尝试下单支付。您的银行可能会延迟或暂停所有银行卡交易。如果您遇到了”订单交易失败“错误，我们建议您在24小时后再试。如果问题仍然存在，请直接与您的银行联系已了解详细情况。
Please allow for up to two hours for the system to send you an email confirmation as well as checking your Spam and Promotions folder. If the confirmation email does not show up after 2 hours, you might have put in the wrong email address. Please contact us as soon as possible, and we will do our best to accommodate your order. thatskyshop is not responsible for email information that was entered incorrectly.
In most cases where your payments are not successful, the transactions are listed as "pending transaction" on your bank account. It usually takes around 2-3 business days for that pending transaction to be canceled, after which your money will be refunded to your original payment method. Please rest assured that we won't charge you unless your order(s) are successfully placed. For any additional inquiries, please contact us，我们将尽最大努力为您提供帮助。
SHIPPING
预购商品在生产完成后不久就会发货。具体交付时间可能因物流和收货地址而异。由于疫情或节假日原因，清关和运输时间可能会有延迟。如果您的订单中包含多件商品，除非另有说明，所有商品将会一同打包发货。
If you wish to change the shipping address of your order, please contact us as soon as possible and we will try our best to accommodate your request. Please note, thatskyshop is not responsible for shipping information that was entered incorrectly.
Unfortunately, we don't offer returns for our products. Our production goal is to obtain as accurate as we can the count of Pre-orders so that we can offer high-quality products and eliminate production waste. If you are experiencing problems with your order (missing or damaged items, etc.), please contact us.
If this message pops up, it means that you might have placed an order without creating an account or that you didn't confirm your email during the account creation process. Don't worry: you can still use your order confirmation or shipping update emails to keep track of your package. However, we recommend creating an account before your next purchase for a faster and easier shopping experience in the future.
The tracking numbers for orders in some countries/regions are from local carrier companies. Thus, the package needs to first arrive in the country/region before local carriers take over from our international carriers. If the tracking number still appears non-existent a week after you receive the email, please contact us.
SKY相关
Little Oreo因受大家的喜爱，从Sky众多角色中脱颖而出，成为了首位客服代表。Little Oreo很高兴为您服务！
If you need assistance with anything regarding Sky: Children of the Light game, such as technical or account-related issues, our game developing team will be more than happy to help. The Sky Customer Support team can be best contacted in-game through the widget on the top right-hand corner with the Support button. If you would like to give feedback regarding in-game features, please join the 官方的Discord社区!
Yes. We encourage Sky Children to create and share fan-made content with their friends, family, and especially the Sky community. We see this as an opportunity for everyone to share and express their Sky experience with others, and we love to see all the amazing content created by Sky Children. For more details, please visit 这里.
Fan-made art and products can be created and distributed for non-profit purposes only. It must also be made clear that the content is not official TGC merchandise in all places where they are available. Such content cannot be used for any purpose or promotion of anything that is not related to the TGC source IP. For more details, please visit 这里.
最后更新于2021年5月18日。 We reserve the right, at our sole discretion, to update, change, or replace any part of these FAQs by posting updates and changes to our website.
If your question is not listed or you may need more help, please contact us.