FREQUENTLY ASKED QUESTIONS
STAR
产品
预购
付款
SHIPPING & RETURN
SKY FANS 相关
STAR
As our symbol of authenticity, STAR is the cornerstone of our official merchandise collections. STAR is an NFC technology that we've embedded into some of our products — in the shape of a star! STAR gives you the ability to make real-life connections and experiences both inside and outside of Sky. Each STAR comes with a unique feature based on the item’s design allowing you to scan it with your compatible device to activate fun in-game features.
We will announce initial details and previews of each STAR feature on thatskyshop’s website and social media. These features can be used unlimited number of times but are designed with a single duration combined with a cooldown to allow for multiple uses. Please bear in mind that these initial details and previews are in-progress peeks, and final features may be different or adjusted.
不可以哦,STAR目前无法与Sky账号解除/重新绑定。友情提醒,当您第一次激活STAR时,会弹出提醒,询问您是否要将此STAR产品与您的Sky账户永久绑定。一旦激活STAR,您将成为STAR的专属拥有者。初始绑定完成后,STAR不能转移到其他账户。
无限量,您甚至可以绑定多个同类型的徽章。但 "你我成双 "徽章例外,您需要先完成与好友的链接,再将新的 "你 "或 "我 "图钉绑定到您的Sky账户。有关绑定新的 "你我成双 "徽章,请参见 "我能否将多个'你我成双'别针绑定到我的帐户"。
Yes. If you have linked with friend(s), you can always unlink in the game. Please note if you unlink an already linked pin - you would then first have to link it again before you can bind another "You" or "I" Pin. See "Can I bind multiple 'You and I' Pins to my account" for binding new "You and I" Pins.
可以。其他玩家需要在他们的Sky账户上有一个与您相反的,已绑定且未链接的 "你我成双 "徽章才能与您配对。也就是说,如果您拥有一个 "我 "徽章,其他玩家需要一个已绑定且未链接的 "你 "徽章才能与您配对
可以,但是有限制。玩家只能绑定一类的 "你我成双 "徽章。即如果玩家第一次绑定了 "你 "徽章,日后只能绑定 "你 "徽章。玩家也需要在完成第一对的链接后,才能绑定新的 "你 "或 "我 "徽章。
可以!玩家需要先完成第一对的链接,然后再进行第二对徽章的绑定和链接。如果你们俩想取消链接,你们所有的链接都会被解绑。之后,您需要先链接所有现有的徽章,才能再绑定新的 "你我成双 "徽章。
"Stack Error"或者"Tag Connection Lost "往往是因为NFC扫描仪的低灵敏度,短暂、不稳定的扫描或错误的动作/扫描手势而发生。与日常使用的NFC产品(如塑料交通卡)相比,纯铜材质的STAR产品需要更灵敏的NFC传感器和与设备更稳定、紧密的接触。早期对NFC的兼容型号、翻新设备和/或假冒设备的NFC扫描仪的灵敏度可能不稳定或有缺陷。使用此类设备时,可能需要多次试验才可扫描成功。建议尝试使用不同或较新的NFC兼容设备。
STAR features are compatible with iPhone 7 or later, but most optimal with iPhone 8 or later iPhone models and require iOS 13 or higher. Currently, there are no iPads that support NFC. STAR features are also compatible with most Android NFC enabled devices. Due to the huge variety of Android devices on the market, we recommend testing the sensitivity of your device’s NFC scanner before buying NFC embedded products. We, unfortunately, cannot provide a full list of compatible devices. STAR products with a high density of brass will require higher sensitivity of NFC sensors and closer contact compared to daily NFC uses like plastic transportation cards. STAR pins with needles might be more optimal with devices that have NFC scanner at the top of the phone. Alternatively, you can scan the STAR on a compatible device then continue playing on another device like iPad if both devices are logged into the same Sky account.
能。在全球服务器更新后,中国大陆服务器上的兼容设备未来也会支持STAR。
Most STAR products can be bound with one Sky account in the Global Server, one Sky account in the Mainland China Server, and one Sky account in the Beta Server. Server Support arrives at different time and server update is needed for every new STAR feature updates.
thatskyshop未来可能会调整STAR功能或细节。STAR的传输功能与你从主页中的星座传送的功能是一样的。当你或你的朋友在游戏特定区域时,传送会被禁用。
NFC技术STAR产品的拥有者都是STAR Member。我们将在近期发布更多的更新信息!
产品
Yes, there will be more products in the future. We will announce when new products come out in the future. Please follow our social media accounts to stay updated.
thatskyshop.com是TGC唯一的官方商品店。请寻找TGC全息激光贴纸或使用STAR功能(NFC技术),以确保真实性。我们不对官网以外的任何商品负责。如遇到其他店铺销售 "Sky产品",请向littleoreo@thatskyshop.com。
预购
The Pre-order period is the window for everyone to purchase the upcoming Sky merchandise and then we count you in for our manufacturing process! Full payment including sales tax and shipping costs is charged upon checkout. Duties and taxes may incur at customs and are the responsibility of the customer
我们所有的产品目前都是预购的,并且是限时和/或限量版的。及时下单,为您保留一份独家的Sky记忆。
The Pre-order Closing Date is the last day to put in an order before thatskyshop starts production with our manufacturing partners. However, demand can be very high on certain items, and items may sell out before the Pre-Order Closing Date due to manufacturers' capacity. Closing Dates are subject to change for any reason as dictated by either the distributor and/or manufacturers.
Pre-order period may vary from Flash-Sale to a few weeks. Keep an eye out for the Pre-order Closing Dates to make sure you don't miss out!
预购商品不可取消或退款。thatskyshop所有的周边生产都是按照预购订单进行的,因此我们制定了这样的政策。我们致力于为您带来Sky游戏中的美好回忆的延伸,并感谢您为我们生产保障的助力。如果您对此政策有任何疑问,请在提交订单前联系 littleoreo@thatskyshop.com。
付款
目前我们接受的支付方式有 Visa, MasterCard, Amex, JCB, PayPal, Apple Pay, Google Pay, Alipay, WeChat Payment, 和 Union Pay. 付款成功后,您会收到thatskyshop的邮件通知。请注意,JCB支付和Apple Pay目前只在美国提供,thatskyshop已经在联系日本的Konbini和Line Pay以及韩国的Kakao Pay,希望能尽快加入以上支付方式。我们将在#thatskyshop社交媒体上公布支付方式的更新。
请在结账时选择 "NihaoPay"作为支付方式,然后您可以选择银联支付、微信支付或支付宝。微信支付请使用电脑浏览器,用手机扫描电脑浏览器上显示的二维码,即可完成微信支付。
为了您的方便,我们有多种货币显示价格。友情提醒,所有的订单最后结算仍然是以美元货币处理和支付的,这样也保证了结账的稳定性和速度。单一货币更让我们能够为客户提供更高的安全性和保护。
实时市场汇率+2%的货币兑换费(日本)/1.75%的货币兑换费(英国、爱尔兰、西班牙和德国)/1.5%的货币兑换费(其他国家和地区)(由Shopify Payments收取)。
It is recommended to contact Apple Pay, PayPal, Google Pay, or the credit card company first when you have trouble processing your payments.
请避免在短时间内多次尝试购买。请避免在短时间内多次尝试购买。您的银行可能会因此延迟或暂时停止所有的交易,最好在24小时后再次尝试。如果交易取消是由于信用卡额度问题,请直接联系信用卡公司。
请等待两个小时,以让系统向您发送确认邮件。确认邮件有可能在您的垃圾邮件或促销邮件中。如果您在两小时后仍未收到邮件,可能是您输入了错误的邮箱地址。请您尽快与Little Oreo联系,littleoreo@thatskyshop.com 我们会尽力配合您的订单,thatskyshop对输错电子邮件信息所产生的后果概不负责。
友情提醒: 在大多数情况下,您的付款没有成功,交易会在您的银行账户上被列为 "待处理"。通常需要2-3个工作日左右的时间,该挂账交易才会被取消,并将钱退还。不同的银行可能会花费不同的时间。
请放心,如果您的订单没有成功,thatskyshop不会向您收取任何费用。如果您的银行没有退款,我们建议您先联系相关银行。如有其他疑问,请发邮件至 littleoreo@thatskyshop.com,我们将尽力帮助您。
SHIPPING & RETURN
预购产品的发布日期预计在2021年3月。商品在发布后不久就会发货。交付时间根据承运人和运输地点的不同而有所不同。由于目前的疫情,请预留额外的时间进行清关和承运商配送包裹。节假日高峰期,请预留额外时间。除页面标明的特定商品除外,如果您的订单中包含多件商品,在每件商品生产完毕并经过严格的质量检控后,整笔订单才会被发送。
我们为澳大利亚、奥地利、比利时、加拿大、中国、捷克、丹麦、芬兰、法国、德国、香港特别行政区、匈牙利、印度尼西亚、意大利、日本、卢森堡、澳门特别行政区、马来西亚、荷兰、挪威、菲律宾、波兰、新加坡、斯洛伐克、斯洛文尼亚、韩国、西班牙、台湾地区、泰国、英国、美国和越南等国家/地区提供 "单笔订单满70美元免费送货 "服务。
如果您填错地址或预计到发布日期已经搬家,请尽快联系littleoreo@thatskyshop.com,我们会尽力帮您协调您的订单。thatskyshop 对输入错误的送货信息概不负责。
很抱歉,我们的产品不提供退货服务。我们的生产目标是尽可能获得精准的预订单数量,以便我们能够提供高质量的产品,并消除生产浪费。如果您的订单遇到问题(物品丢失或损坏等),请联系littleoreo@thatskyshop.com。
如果您STAR产品的NFC芯片有生产过程中的缺陷,我们会为您提供相应的退换货。由于我们无法帮您解决您设备的兼容性,所以很抱歉我们无法为此提供退款。请您在购买STAR产品前,了解一下您的设备识别NFC芯片的敏感度。我们团队也会继续精进我们的STAR技术,希望日后能为更多的玩家提供到有趣的产品和功能。
SKY FANS 相关
Little Oreo is one of the characters in Sky. Besides his full time job at thatskyshop.com, you can find him in Sky, Instagram @thatskyoreo, #oreoinsky and/or www.littleoreo.com.
Among all the Sky characters and creatures, Little Oreo will be the first customer service representative due to his high popularity in Sky.
我们很乐意了解您的想法。我们将在未来举办调查和抽奖,来了解您希望从thatskyshop看到什么样的商品!
因为我们是一个小团队,我们希望和你一起成长。无论是线上还是线下,我们都希望了解你的想法,和大家一起创造更多独特体验。
如果您需要任何关于Sky游戏的帮助,如技术或账号相关的问题,Sky游戏团队将非常乐意提供帮助。如果您想对游戏中的功能进行反馈,请加入官方Discord社区!您可以在游戏中通过右上角的支持按钮与Sky客服团队取得联系。您也可以通过以下链接https://discord.com/invite/thatskygame来加入Sky的Discord服务器。
可以。我们鼓励玩家创作并分享给朋友、家人和Sky的社群。我们认为这是一种很好的与他人分享Sky体验的机会,而且我们非常喜欢看到大家的创作。如需了解详情,请访问 https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=legal&f=can-i-share-my-fan-art-and-other-sky-inspired-works 。
Fan-made art and products can be created and distributed for non-profit only. It must also be made clear that the content is not official TGC merchandise in all places it is available. Such content cannot be used for any purpose or promotion of anything that is not related to the TGC source IP. For more details please visit https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=legal&f=can-i-sell-fan-art-and-other-sky-inspired-works.
最后更新于 12月 01日, 2020年. thatskyshop保留在我们网站上自行决定更新、更改或替换这些常见问题的任何部分的权利。
如果您的问题没有列出,或者您可能需要更多帮助,请发送电子邮件至 littleoreo@thatskyshop.com。请预计在2-3个工作日内收到答复,高峰期时可能回复将有所延迟。