We will announce initial details and previews of upcoming STAR功能 的初步细节和预览。请注意，这些公布的内容只是开发过程中的预览，最终的功能可能会有变化。
STAR功能与iPhone 7或更高版本兼容，但在iPhone机型中最理想的是iPhone 8或更高版本的机型，并需要iOS 13或更高的软件版本。目前，没有支持NFC功能的iPad。STAR功能也与大多数安卓NFC设备兼容。由于市场上的安卓设备种类繁多，我们不能提供一份完整的兼容设备清单。我们建议在购买NFC嵌入式产品之前，测试您的设备的NFC传感器的灵敏度。与塑料交通卡等日常NFC用途相比，黄铜比例高的STAR产品将需要灵敏度更高的NFC传感器和更紧密的接触。带针的STAR徽章与在顶部带有NFC传感器的手机使用效果更理想。另外，您可以在兼容的设备上扫描STAR后，使用任何其他登陆了同一Sky账户的设备（如：iPad）继续游玩。
Please visit our “如何正确扫描STAR” page.
"Stack Error”/“Tag Connection Lost "是一个比较常见的问题。造成问题的主要原因包括NFC传感器的灵敏度低、扫描时间短/不稳定，或移动/扫描手势错误。与塑料交通卡等日常NFC用途相比，黄铜比例高的STAR产品需要更高灵敏度的NFC传感器和与传感器更紧密的接触。早期兼容型号、翻新设备和/或假冒设备上的NFC传感器可能存在不稳定因素或有缺陷。您可能需要多次试验才能成功扫描。如果问题反复出现，请您尝试使用另一台或更新一代的NFC兼容设备进行扫描。
Unfortunately, two pins of the same kind share the same cooldown time in-game. You are welcome to bind multiple pins of the same kind to your account, however, you won't be able to use them until the cooldown time has elapsed.
Yes. You can always unlink your linked friend(s) in game. Please note, you will need to link the unlinked pin(s) again to friend(s) before binding a new pin of the same kind. For more information on binding paired pins, please take a look at "Can I bind multiple You and I Pins to my account?".
Most STAR products can bind with one Sky account on the Global Server, one Sky account on the Mainland China Server, and one Sky account on the Beta Server. Server support arrives at different times and server updates are needed for every new STAR feature update.
Yes, there will be more products in the future. We will make announcements on @thatskyshop social media accounts when new products become available. Please follow our social media accounts to stay updated.
您可以自行清洁您的Sky首饰。请将少量中性清洁剂溶解在温水中，用软毛小刷蘸取溶液轻柔刷洗首饰。刷洗干净的首饰需要用温水冲洗，去除清洁剂的残留，随后用柔软的干布轻轻吸去水分。详情请参考 这里 for more instructions!
The Pre-order period is the window for everyone to purchase the upcoming Sky merchandise. We then count you in for our manufacturing process! Full payment including sales tax and shipping costs is charged upon checkout. Duties and taxes may incur at customs and are the responsibility of the customer.
The duration of Pre-order periods may vary from Flash-Sale to a few weeks. Keep an eye out for the Pre-order Schedule on our @thatskyshop social media account to make sure you don't miss out!
Pre-orders may not be canceled or refunded. Please be advised that all Pre-order purchases are made to order and final. We are dedicated to bringing you the most memorable Sky experience and appreciate your commitment to be on this journey with us. Should you have any questions regarding this policy, please contact us before submitting your order.
At the moment, we accept Visa, MasterCard, Amex, JCB, PayPal, Alipay, WeChat Payment, Affirm and Union Pay. Once the payment is successful, you will receive an email notification from thatskyshop. Please note that JCB Payment and Affirm are currently only available in the United States. For checkout with Affirm: If one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before all items are shipped. KOMOJU Payment is available at jp.thatskyshop.com.
We have multiple currencies displayed for your convenience. Please be mindful that all orders on thatskyshop.com are still processed and paid in USD currency to ensure the stability and efficiency of the checkout process. The single currency processing system also enables us to provide a higher level of security and protection for our customers. If you wish to check out using JPY, please visit 这里.
Please allow for up to two hours for the system to send you an email confirmation as well as checking your Spam and Promotions folder. If the confirmation email does not show up after 2 hours, you might have put in the wrong email address. Please contact us as soon as possible, and we will do our best to accommodate your order. thatskyshop is not responsible for email information that was entered incorrectly.
In most cases where your payments are not successful, the transactions are listed as "pending transaction" on your bank account. It usually takes around 2-3 business days for that pending transaction to be canceled, after which your money will be refunded to your original payment method. Please rest assured that we won't charge you unless your order(s) are successfully placed. For any additional inquiries, please contact us，我们将尽最大努力为您提供帮助。
If you wish to change the shipping address of your order, please contact us as soon as possible and we will try our best to accommodate your request. Please note, thatskyshop is not responsible for shipping information that was entered incorrectly.
Unfortunately, we don't offer returns for our products. Our production goal is to obtain as accurate as we can the count of Pre-orders so that we can offer high-quality products and eliminate production waste. If you are experiencing problems with your order (missing or damaged items, etc.), please contact us.
If this message pops up, it means that you might have placed an order without creating an account or that you didn't confirm your email during the account creation process. Don't worry: you can still use your order confirmation or shipping update emails to keep track of your package. However, we recommend creating an account before your next purchase for a faster and easier shopping experience in the future.
The tracking numbers for orders in some countries/regions are from local carrier companies. Thus, the package needs to first arrive in the country/region before local carriers take over from our international carriers. If the tracking number still appears non-existent a week after you receive the email, please contact us.
Little Oreo因受大家的喜爱，从Sky众多角色中脱颖而出，成为了首位客服代表。Little Oreo很高兴为您服务！
If you need assistance with anything regarding Sky: Children of the Light game, such as technical or account-related issues, our game developing team will be more than happy to help. The Sky Customer Support team can be best contacted in-game through the widget on the top right-hand corner with the Support button. If you would like to give feedback regarding in-game features, please join the 官方的Discord社区!
Yes. We encourage Sky Children to create and share fan-made content with their friends, family, and especially the Sky community. We see this as an opportunity for everyone to share and express their Sky experience with others, and we love to see all the amazing content created by Sky Children. For more details, please visit 这里.
Fan-made art and products can be created and distributed for non-profit purposes only. It must also be made clear that the content is not official TGC merchandise in all places where they are available. Such content cannot be used for any purpose or promotion of anything that is not related to the TGC source IP. For more details, please visit 这里.
最后更新于2021年5月18日。 We reserve the right, at our sole discretion, to update, change, or replace any part of these FAQs by posting updates and changes to our website.
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