FAQ's

Star

As our symbol of authenticity, STAR is the cornerstone of our official merchandise collections. STAR is an NFC technology that we've embedded into some of our products — in the shape of a star! STAR gives you the ability to make real-life connections and experiences both inside and outside of Sky. Each STAR comes with a unique feature based on the item’s design allowing you to scan it with your compatible device to activate fun in-game features.

我们会在thatskyshop的网站和社交媒体上公布每个STAR功能的初步细节和预览。这些功能可以无限次使用,但为确保可多次使用,产品已设计为单次使用后存有一定冷却时间的模式。友情提醒:这些初始细节和预览是研发过程中的稿本,最终的功能可能会有所不同或调整。

不可以哦,STAR目前无法与Sky账号解除/重新绑定。友情提醒,当您第一次激活STAR时,会弹出提醒,询问您是否要将此STAR产品与您的Sky账户永久绑定。一旦激活STAR,您将成为STAR的专属拥有者。初始绑定完成后,STAR不能转移到其他账户。

Infinite amount, you can even bind multiple pins of the same type. The exception is for the "You and I" Pin, which you will need to finish linking it to a friend before binding a new "You" or "I" Pin to your Sky account. See "Can I bind multiple 'You and I' Pins to my account" for binding new "You and I" Pins.

Yes. If you have linked with friend(s), you can always unlink in the game. Please note if you unlink an already linked pin - you would then first have to link it again before you can bind another "You" or "I" Pin. See "Can I bind multiple 'You and I' Pins to my account" for binding new "You and I" Pins.

Yes. The other player(s) would need a bound and unlinked "You and I" Pin opposite yours on their Sky account to pair with you, i.e., if you own an "I" Pin, the other player would need a bound and unlinked "You" Pin to pair with you.

Yes, with limitations. Players can only bind one type of the "You and I" Pins, i.e., if the player first bound a "You" pin, the player can only bind "You" pins in the future. You would also need to finish linking the first pair before binding a new "You" or "I" Pin.

Yes! Players will need to finish linking the first pair before moving on to the second pair. In an event where you two want to unlink, all your linked pins would be unlinked. You would then need to link all your existing pins first before binding new "You and I" Pin to the account.

STAR is compatible with iPhone 7 or later iPhone models and Android NFC enabled devices. We recommend testing the usability of your device's NFC before buying NFC embedded products. You can also scan the STAR on a compatible device then switch to continue playing on an iPad if both devices are logging into the same Sky account.

能。在全球服务器更新后,中国大陆服务器上的兼容设备未来也会支持STAR。

大部分STAR产品可以在全球服务器,中国大陆服务器和Beta服务器各绑定一个Sky账号。每个STAR功能都需要系统通过更新服务器来使用。各服务器开始支持STAR功能时间不同。

STAR的功能或细节在未来可能会被调整。遥感的STAR功能与你在主页中从星座中遥感的行为相同。当你或你的朋友处于禁止传送的特定区域时,传送功能将被禁用。

NFC技术STAR产品的拥有者都是STAR Memeber。我们将在近期发布更多的更新信息!

Products

Yes, there will be more products in the future. We will announce when new products come out in the future. Please follow our social media accounts to stay updated. 

thatskyshop.com is the ONLY official Sky merchandise shop. Please look for TGC holographic laser stickers or use STAR feature (NFC tag) to ensure authenticity. We are not responsible for any merchandise outside of the official website. If you encounter any other stores selling "Sky merchandise", please report to littleoreo@thatskyshop.com.

Preorder

Sky周边商品均为预购:限时或限量产品。在预购期,大家可以预购即将推出的Sky周边产品,然后我们将算上您的订单,进入我们的生产流程! 为了保证我们商品的高质量,结账时收取包括消费税和运费的全款金额。客人需承担国际货运可能产生的关税。

我们所有的产品目前都是预购的,并且是限时和/或限量版的。及时下单,为您保留一份独家的Sky记忆。

The Pre-order Closing Date is the last day to put in an order before thatskyshop starts production with our manufacturing partners. However, demand can be very high on certain items, and items may sell out before the Pre-Order Closing Date due to manufacturers' capacity. Closing Dates are subject to change for any reason as dictated by either the distributor and/or manufacturers.

Pre-order period may vary from Flash-Sale to a few weeks. Keep an eye out for the Pre-order Closing Dates to make sure you don't miss out!

预购商品不可取消或退款。thatskyshop所有的周边生产都是按照预购订单进行的因此我们制定了这样的政策。我们致力于为您带来Sky游戏中的美好回忆的延伸,并感谢您为我们生产保障的助力。如果您对此政策有任何疑问,请在提交订单前联系 littleoreo@thatskyshop.com。

Payments

At the moment, we accept Visa, MasterCard, Amex, JCB, PayPal, Apple Pay, Google Pay, Alipay, WeChat Payment, and Union Pay. Once the payment is successful, you will receive an email notification from thatskyshop. Please note that JCB Payment and Apple Pay are currently only available in the United States. Thatskyshop is reaching out to Konbini and Line Pay for customers in Japan and Kakao Pay for customers in South Korea. We will announce the payment method updates on #thatskyshop social media.

Please select "NihaoPay" as the payment method during checkout, then you can choose from Union Pay, WeChat Pay, or Alipay. Please use a computer browser instead of a mobile phone browser if you want to check out with WeChat Pay. Please use your mobile phone to scan the QR code shown on your computer browser to complete the payment.

为了您的方便,我们有多种货币显示价格。友情提醒,所有的订单最后结算仍然是以美元货币处理和支付的,这样也保证了结账的稳定性和速度。单一货币更让我们能够为客户提供更高的安全性和保护。

实时市场汇率+2%的货币兑换费(日本)/1.75%的货币兑换费(英国、爱尔兰、西班牙和德国)/1.5%的货币兑换费(其他国家和地区)(由Shopify Payments收取)。

当您在付款遇到问题时,我们建议您先联系Apple Pay、PayPal、Google Pay或信用卡公司。

请避免在短时间内多次尝试购买。您的银行可能会因此延迟或暂时停止所有的交易,最好在24小时后再次尝试。如果交易取消是由于信用卡额度问题,请直接联系信用卡公司。

Please allow for up to two hours for the system to send you an email confirmation. It might be in you Spam or Promotions. If you still don't receive your emails after two hours, you might have put in the wrong email address. Please contact Little Oreo at littleoreo@thatskyshop.com ,我们将尽力满足您的需求。thatskyshop对输入错误的电子邮件信息不承担责任。

Friendly Reminder: In most cases where your payments aren't successful, the transactions are listed as "pending transaction" on your bank account. It usually takes around 2-3 business days for that pending transaction to be canceled and the money refunded. Dates may vary for different banks. 
Please be assured thatskyshop doesn't charge you if your order(s) weren't successful. If your bank doesn't refund you, we highly recommend that you contact your bank first. For any additional inquiries, please email littleoreo@thatskyshop.com,我们将尽最大努力为您提供帮助。

Shipping

Pre-order for a release date in March 2021. Items are shipped shortly after release. Delivery time may vary depending on carriers and shipping locations. Due to the current pandemic, please allow extra time for customs clearance and carriers to deliver your package. Please allow for additional time during holiday seasons. Please be advised that if you placed an order containing multiple items, the entire order won't be dispatched until every item is produced and inspected for strict quality control.

We offer "FREE 运送 OVER $70" for purchases over $70 in a single checkout for countries/regions within 
Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong Special Administrative Region, Hungary, Indonesia, Italy, Japan, Luxembourg, Macau Special Administrative Region, Malaysia, Netherlands, Norway, Philippines, Poland, Singapore, Slovakia, Slovenia, South Korea, Spain, Taiwan Region, Thailand, United Kingdom, United States, and Vietnam. 

如果你输入了错误的地址,或者预计在发布日期前已经搬家,请尽快联系littleoreo@thatskyshop.com,我们将尽力满足你的订单。thatskyshop对输入错误的运输信息不负责任。

Unfortunately, we don't offer return for our products. Our production goal is to obtain as accurate as we can the count of Pre-orders so that we can offer high quality products and eliminate production waste. If you are experiencing problems with your order (missing or damaged items, etc.), please contact littleoreo@thatskyshop.com.

Sky Fans Related

Little Oreo 是 Sky 游戏中的角色之一。除了他在 thatskyshop.com 的全职工作外,你可以在 Sky, Instagram @thatskyoreo, #oreoinsky 和 www.littleoreo.com 找到他。

在众多Sky角色中,Little Oreo因为高人气成为了第一个客服代表。

我们很乐意了解您的想法。我们将在未来举办调查和抽奖,来了解您希望从thatskyshop中看到什么样的商品!

因为我们是一个小团队,我们希望和你一起成长。无论是线上还是线下,我们都希望了解你的想法,和大家一起创造更多独特体验。

If you need assistance with anything regarding Sky: Children of the Light game, such as technical or account related issues, our game developing team will be more than happy to help. If you would like to give feedback regarding in-game features, please join the official Discord community! The Sky Customer Support team can be best contacted in-game through the widget on the top right hand corner with the Support button. To join Sky's Discord server, you can follow this link here https://discord.com/invite/thatskygame

Yes. We encourage our players to create and share fan made content with their friends, family, and especially the Sky community. We see this as an opportunity for everyone to share and express their Sky experience with others, and we love to see all the amazing things people create. For for details please visit https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=legal&f=can-i-share-my-fan-art-and-other-sky-inspired-works.

Fan-made art and products can be created and distributed for non-profit only. It must also be made clear that the content is not official TGC merchandise in all places it is available. Such content cannot be used for any purpose or promotion of anything that is not related to the TGC source IP.  For more details please visit https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=legal&f=can-i-sell-fan-art-and-other-sky-inspired-works.

Last updated on November 25, 2020. We reserve the right, at our sole discretion, to update, change, or replace any part of these FAQs by posting updates and changes to our website.
If your question is not listed or you may need more help, please email littleoreo@thatskyshop.com. Please expect a response within 2-3 business days and response may delay during peak time.