SHIPPING

We offer "FREE SHIPPING OVER $70" for purchases over $70 in a single checkout within countries/regions in Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong Special Administrative Region, Hungary, Indonesia, Italy, Japan, Luxembourg, Macau Special Administrative Region, Malaysia, Netherlands, Norway, Philippines, Poland, Singapore, Slovakia, Slovenia, South Korea, Spain, Taiwan Region, Thailand, United Kingdom, United States, and Vietnam.
For orders containing multiple items, the entire order won't be dispatched until every item is produced and inspected for strict quality control. If an item requires special separate packaging, it will be highlighted and mentioned in its product description. 
Please make sure that you fill in the full address, including country, province/state, city/area, street address, building and apartment number if applicable and Postal Code/ZIP code.
   

   
For recipients in Mainland China, Hong Kong and Macao Special Administration Regions, please fill in the full address in Chinese.
For recipients in Taiwan Region, please fill in the full address in Chinese and also provide recipient(s)' ID number. Please also make sure that recipient(s) are registered with and approved by EZ WAY. 
For recipients in Japan, please fill in the full address in Japanese including the 7-digit Postal Code. Please also provide your 11-digit mobile phone number (starting with 050, 070, 080 or 090) or 10-digit phone number (starting with 0).
For recipients in South Korea, please fill in the full address in Korean including the 5-digit Postal Code. Please also provide recipient(s)' Personal Customs Clearance Code. Please also provide your 11-digit mobile phone number (starting with 010).
For recipients in Brazil,  For recipients in Brazil, please also provide recipient(s)' personal customs number (CPF). Please fill in the full address in English. 
For recipients in any other regions, please fill in the full address in English.
    

    
Delivery time vary depending on carriers and shipping locations. Please allow for additional time during holiday seasons. Any duties incurred at customs are the assumed responsibility of the customer and will not be paid by thatskyshop. Please double check your address upon receipt of your order confirmation email (it might be in Spam or Promotions). If you don't receive a confirmation email after two hours, you might have put in the wrong email address. 
If you made a mistake when entering your shipping address/email address, please contact us at littleoreo@thatskyshop.com as soon as possible, and we will do our best to accommodate your order. Where applicable, thatskyshop will charge an additional shipping fee. thatskyshop is not responsible for shipping/email information that was entered incorrectly. thatskyshop does not refund shipping charges for packages that are refused by customers.
If you have any questions regarding the Shipping policy or if you are experiencing problems with your existing order, please refer to our FAQs page for more detailed explanations. If you want to make any further inquiries, please contact us at littleoreo@thatskyshop.com. We are dedicated to bringing you the most memorable Sky experience and appreciate your commitment to be on this path with us.